A 50% deposit and signed contract is required to lock in your project allocation. Balance of invoice must be paid prior to your project being released.
Our turnaround time will vary between each project. Most projects often take approximately 1-3 weeks (excluding web design and branding projects). If you do require something urgently, please let us know and we would be happy to work with you.
Unfortunately due to the nature of the work, no refunds will be issued.
This highlights the importance of our initial meeting and quotation stage so we have a solid understanding of your expectations. However, we hate leaving anyone disappointed! We will be happy to address any queries you may have.
All products will be returned if requested. Majority of brands have preferred for us to hold on to samples for future projects, saving you additional postage costs.
We love nothing more than to keep you updated along the way.
Our pre-production collaboration will ensure that we understand your vision. We are also always available via email if you have any questions.